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Contact us

Got a question, a problem with your tag, or just want to say hello? Write to us — we usually reply within 24 hours.

Email

support@pawback.pet

Company

MG Business Lab
Düsseldorf, Germany


Response time

Usually within 24 hours. May take a bit longer on weekends.

Common topics

  • 🏷 Tag lost or damaged? → Order a replacement for €5.99
  • 🔑 Trouble logging in? → Try the magic link on the login page
  • 🗑 Delete account? → Go to Account → Delete account. All data is removed immediately.
  • 📦 Order not received? → Write to us with your confirmation number